Brand & Product Information
Our products do not contain any preservatives but only 100 % Organic Oil content. In order to keep the products in the best therapeutic condition, please keep them away from heat and sunlight as these factors will affect their stability. We generally recommend our customers to use up the bottle a year after it is opened.
All ingredients of our products are Organic Certified with comprehensive testing.
THE OIL LABORATORY offers our valuable customers the essential oils and body oils of the highest quality and potency from different parts of the world. We are confident that all of our customers would enjoy the significant results that would meet if not exceed their expectation.
Our products contain no artificial fragrance, colours and additives. All products are 100% pure, natural and organic.
The quality and organic essential oil and body oil products offered by THE OIL LABORATORY are intended to be used solely for aromatherapy and skin care. Our products have been clearly labelled as “for external use only” due to its high concentration and safety consideration. That adheres to the principle laid down by the Alliance of International Aromatherapists (AIA), which has stated:
“AIA does not endorse internal therapeutic use (oral, vaginal or rectal) of essential oils unless recommended by a health care practitioner trained at an appropriate clinical level. An appropriate level of training must include chemistry, anatomy, diagnostics, physiology, formulation guidelines and safety issues regarding each specific internal route (oral, vaginal or rectal). Please refer to the AIA Safety Guidelines for essential oil use”
For Aromatherapy, you should feel the positive effects and get improvement within 10 - 15 minutes after following our usage directions. And for skincare and hair care, normally significant results will be seen after using 2 - 4 weeks continuously. Should you have any enquiries, please email to enquiry@theoillaboratory.com and our Product Specialists will contact you within 1 business day.
Definitely yes. We recommend our customers to mix the pure essential oils with our body oils, or you can mix and match our essential oils with your own body lotion or facial cream.
Skin Care Concerns
Both essential oils and body oils have their own characteristics and properties, please kindly refer to our website for the descriptions of each product or send your enquiries to enquiry@theoillaboratory.com, our Product Specialists will contact you within 1 business day.
All our body oils and essentials oils are 100% organic and could be used in a daily basis, but they all have their unique functions and characteristics. If you are pregnant, breastfeeding or on medication, please kindly refer to our production description or feel free to send you enquiries to enquiry@theoillaboratory.com. Our Product Specialists will contact you within a business day. Should you have any hesitation, please kindly consult your physician beforehand.
You don’t need to wash the oil off after massage since our 100% Organic body oils are good for your skin. After massage, allow it to penetrate into your skin and dry naturally. You will find your skin silky, smooth and soft.
It depends on which essential oils and body oils and what therapeutic needs you are looking for. You may refer to the product description and usage of each oil or send your enquiries to enquiry@theoillaboratory.com. Our Product Specialists will contact you within 1 business day.
Generally, all of our body oil products are neutral and non-irritating whereas our essential oils can be used for all skin types with appropriate dilution as indicated on our website. However, if you show signs of allergic reaction to any products, please stop using it and consult your physician immediately. If you are allergic to nuts, please avoid using Argan Oil.
Account & Order
You are required to register on our website.
After registration, you will receive a confirmation email. Then you can continue to shop. Simply click, “PROCEED TO CHECKOUT” after adding all the items into your shopping cart. You are required to pay online by paypal or bank in to our account as shown in the instruction. You will receive a confirmation email of your order and we will arrange delivery respectively.
You are required to pay online by Paypal or bank in to our account as shown in the payment instruction. All information are for internal uses only, we will not disclose any information to the third parties. You may also refer to the following for security statement given by Paypal :
https://www.paypal.com/hk/webapps/mpp/paypal-safety-and-security
After logging in your account, you can view your order status by clicking “My Orders” under “MY ACCOUNT”. A tracking number will be sent to your email after the order is dispatched and you will be allowed to check the shipment information. For further assistance, please kindly contact our Customer Service Representatives.
After receiving the order confirmation, you are not allowed to cancel or modify the order.
Each product can be rated and reviewed anytime. We welcome all the feedbacks and comments so that other customers can know more about the products.
Please kindly send us an email and our Customer Service Representatives will help you to unsubscribe from our newsletter within 1 business day.
Please kindly click “Forgot your password?” to reset your password. If you need any assistance, please feel free to contact our Customer Service Representatives.
Delivery & Exchange/Return (Refund) Policy
We offer international shipping. Please kindly contact our Customer Service Representatives for enquiries.
A one-year warranty will be given to BIORHYTHM diffuser. Please kindly keep the carton box as well as the receipts for exchange or repair. For detailed Exchange/Return Policy, please kindly refer to our “Terms & Conditions”.
Please kindly check if the delivery address you provided is correct and feel free to contact our Customer Service Representatives for further assistance.
We welcome our customers to leave us a message and our Customer Service Representatives will contact you in time when the stock is available.
Customer Service
Please do not hesitate to contact Customer Service Representatives and Product Specialists through “Live Chat” during business hours or send your enquiries to our email enquiry@theoillaboratory.com.
We are delighted to respond to your instant enquiry through our “Live Chat”. It normally opens during Monday to Friday from 10:00 am to 5:30 pm, while 1:00 pm to 2:00 pm will be closed for lunch break. You may also contact our Customer Service Representatives and Product Specialists via email anytime.